What this means for you:
I am pleased to announce that JW Tek and Quantum Data Center are now officially operating as one. In case you missed it, please read our announcement email here.
We appreciate your patience throughout this process and we understand this change will come with concerns, however, this will not impact the services we are providing to you.
JW Tek is getting bigger and stronger by joining forces with Quantum Data Center to provide enterprise data center services to all of our clients.Please continue to contact us at the same JW Tek phone numbers and emails as before. We don’t want your business to skip a beat, so neither should your communications with us.
Please continue to contact us by phone at:
248-247-3000 or 248-247-3247
and by email at:
support@qsgit.com or support@jwtek.com or support@oneqdc.comOur Physical Address remains:
1030 Doris Road
Auburn Hills, MI 48326
The same staff you have worked with in the past will continue to provide your IT support, along with new members who have joined our team to help service you better.
Improvements to our services:
- Upgraded ticketing platform via partnership with a proven industry leader
- Upgraded rapid replication and backup software with geographic diversity
- Upgraded remote monitoring and patch management software
- 24/7 Support for contract customers on a per incident basis
- Increased Staff to service you better
All of the above items should help us increase your proactive services and reduce service delays. At QSG we work for you by optimizing your business IT. For a complete list of services view our new website here.
We would like to thank you for your continued support, it has been a pleasure to serve you as our valued partner, and we look forward to doing business with you for years to come.
Thank you,
Eli Nakhleh
