Century Link Network Outage

Major Internet Outage – Sunday, August 30, 2020

Major Internet Outage – Sunday, August 30, 2020

On Sunday, August 30 from 6:15 AM to 10:30 AM EST, Century Link/Level 3, a major Internet Service Provider, experienced a significant outage that impacted businesses across the US. Global network traffic dropped 3.5% due to this outage with customers unable to go online while experiencing these network failures.

Routes that were advertised globally stopped updating despite stale statuses, this resulted in traffic not migrating over to redundant connections, despite our best efforts. The QSG network team continued working alongside Century Link support but unfortunately the same propagation blocks continued to occur.

We sincerely apologize for any inconvenience this incident has caused and while this was an issue with one of the largest internet vendors in the world, we will be re-evaluating internal controls to determine if additional measures could have limited or prevented this event.

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CloudFlare services, including PlayStation, Hulu, Xbox Live and more were also significantly impacted by this outage, you can read more about it here.